Delivery and Returns
Delivery Policy
We work to ensure that your order arrives safely and within the estimated timeframe.
Delivery timeframe: All orders are delivered within an estimated 5 to 9 working days from payment confirmation.
Order processing: Orders are processed within 1–2 working days prior to dispatch.
Delivery area: We deliver across the United Kingdom.
Tracking: Once your order has been dispatched, you will receive a tracking number to follow the progress of your delivery.
Possible delays: During periods of high demand, public holidays, or circumstances beyond our control, delivery times may vary slightly.
Returns and Refund Policy
We want you to be completely satisfied with your purchase.
Returns period: You may request a return within 14 days of receiving your product.
Product condition: Items must be unused, in perfect condition, and in their original packaging.
How to request: Please contact our support team with your order number and the reason for the return.
Return costs: Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
Refunds: Once we receive and inspect the returned item, refunds will be issued via the original payment method, typically within 5–10 working days.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect product:
Please contact us as soon as possible.
We will arrange a replacement or refund at no additional cost.
Contact
If you have any questions regarding delivery or returns, please contact our customer support team via the email address or contact form available on our website.